Support

Cancellation Policy

Each experience and tour has its own cancellation window set by the host. This page covers the platform-level policy that applies to all bookings on SOL.

Before confirmation

Until a host confirms your booking request, cancellation is always free. No payment is taken and no penalty applies. You can withdraw an inquiry at any time from your trip messages.

Cancel a pending inquiry at any time — no charge

Change dates or guest count before the host responds

Message the host first if you need to adjust a request

Host cancellation terms

Once a host confirms a booking, their cancellation window applies. The specific policy — including how many days before the trip qualify for a refund — is shown on each listing page under 'Things to know'. Always review this before paying.

Host-specific terms are shown on each listing before booking

Flexible: full refund up to 24 hours before start

Moderate: full refund up to 5 days before start

Strict: 50% refund up to 7 days, no refund after

Weather, safety, and force majeure

If a trip is cancelled by the host due to weather, local conditions, or safety concerns, guests receive a full refund or a reschedule option. Third-party transport costs follow the transport provider's terms.

References used for this draft

Airbnb Help: contacting hosts and in-platform messaging Airbnb Help: safety tips for interacting with others GSTC Standards overview Incredible India: Travel for LiFE FTC consumer privacy guidance OECD privacy principles U.S. DOT aviation refunds guidance