Support
Refund Policy
Refunds should be transparent, tied to the cancellation policy shown at booking, and separated from third-party transport or supplier rules.
How refunds should work
If a host cancels or cannot deliver the confirmed experience, guests should receive a refund or a suitable alternative. If a guest cancels, the displayed cancellation window should apply.
Transport and external services
Airlines and other transport providers often have their own refund rules. The U.S. Department of Transportation, for example, distinguishes airline-controlled cancellations from third-party agency policies. SOL should present any external supplier terms separately.