Trust
Safety & Trust
SOL's trust model is based on clear host profiles, in-platform communication, expectation-setting, and support escalation.
Before you travel
Review the host profile, trip description, reviews, itinerary, inclusions, and cancellation terms. Ask specific questions in messages before requesting a booking.
Keep communication and booking details in SOL messages
Do not share sensitive financial information in chat
Check local travel advisories and weather conditions
Tell the host about accessibility, medical, or dietary needs
During the trip
Follow host guidance, protected-area rules, local customs, and emergency instructions. For urgent personal safety issues, contact local emergency services first.